cueboard

Terms of Service

Last updated: April 22, 2026

These Terms of Service (“Terms”) govern your access to and use of Cueboard (“Cueboard,” “we,” or “us”), including the cueboard.io website, the Cueboard admin console, and the on-screen Now Playing displays (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms.

1. Who can use Cueboard

You must be at least 18 years old and able to enter into a binding contract. If you are using the Service on behalf of a venue, business, or other organization, you represent that you have authority to bind that entity to these Terms.

2. Your account

You are responsible for safeguarding your admin token and for all activity that occurs under your account. Notify us immediately at security@cueboard.io if you suspect unauthorized access.

3. Subscriptions and billing

  • Cueboard is offered on a recurring monthly subscription per venue (Solo, Group, or Enterprise).
  • Subscriptions auto-renew until canceled. You may cancel at any time from the admin console; cancellation takes effect at the end of the current billing period.
  • Fees are non-refundable except where required by law.
  • We may change pricing on at least 30 days' notice; changes take effect at your next renewal.
  • Fair use. Plans are subject to reasonable usage limits to keep the Service sustainable for all customers. The Solo plan is intended for normal venue operation and includes a fair-use limit of 2,500 track identifications per venue per calendar month. The Group plan is intended for higher-volume venues and is not subject to a numerical cap, but remains subject to reasonable use. If your usage materially exceeds these limits on a sustained basis, we will contact you to discuss an appropriate plan; we reserve the right to throttle or suspend identification requests beyond the applicable limit until the matter is resolved.

4. Acceptable use

You agree not to:

  • Use Cueboard to identify or display content that infringes a third party's rights, including any audio you do not have the right to play in your venue.
  • Reverse engineer, scrape, or attempt to extract source code from the Service.
  • Resell or sublicense access to the Service without our written permission.
  • Use the Service to harass, defame, or transmit unlawful content.

5. Music licensing is your responsibility

Cueboard identifies and displays metadata about music that you choose to play in your venue. We do not stream or license music. You are solely responsible for obtaining all necessary public-performance licenses (e.g., ASCAP, BMI, SESAC, GMR, PRS, SOCAN, or other applicable PROs) for the audio played in your space.

6. Content and intellectual property

Our software

Cueboard, including the software, design, and the AI-generated “factoid decks,” is owned by us and licensed to you under these Terms. We grant you a non-exclusive, non-transferable, revocable license to use the Service while your subscription is active.

Your content

Anything you upload (venue logos, custom palettes, edited deck text) remains yours. You grant us a limited license to host and display it within the Service to provide Cueboard to you.

AI-generated content

Factoid decks are generated by large language models (currently Anthropic Claude) and may contain errors or outdated information. You are responsible for reviewing and, if needed, editing decks before they appear on a public display.

7. Third-party services

The Service relies on third-party providers including but not limited to AudD (audio recognition), Anthropic (language models), MusicBrainz (metadata), Cover Art Archive (album artwork), and our hosting and payment processors. Their availability is outside our control and their own terms may apply.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT TRACK IDENTIFICATION, METADATA, OR FACTOID DECKS WILL BE ACCURATE OR ERROR-FREE.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

10. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we are required to do so by law. Sections that by their nature should survive termination (intellectual property, disclaimers, liability limits, governing law) will survive.

11. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or via the admin console at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Wilmington, Delaware.

13. Contact

Cueboard, Inc., 8 The Green, Suite A, Dover, DE 19901, USA. Questions: hello@cueboard.io.

Questions? Email hello@cueboard.io.