Privacy Policy

This Privacy Policy describes how Cueboard (“we,” “us”) collects, uses, and shares information when you use cueboard.io and the Cueboard service.

1. Information we collect

You give us

• Account info: email, venue name, admin token.
• Billing info: handled by our payment processor (Stripe). We do not store full card numbers.
• Venue customization: logos, palettes, deck edits.

Collected automatically

• Audio fingerprints from your microphone input, sent to our recognition provider for track ID. Raw audio is not stored.
• Server logs (IP address, user agent, request paths, timestamps) used for debugging, security, and abuse prevention.
• Strictly-necessary cookies for authentication and session state. We do not currently use analytics, advertising, or tracking cookies. If we add them, we will update this policy and (where required) request consent.

2. How we use information

• To operate the Service: identify tracks, fetch metadata and artwork, generate factoid decks, render displays.
• To bill you and prevent fraud.
• To respond to support requests.
• To improve the Service (in aggregate, never to identify individuals).
• To comply with legal obligations.

3. Third-party processors

We share the minimum data needed with vetted providers:

• AudD — receives audio fingerprints to identify tracks.
• Anthropic — receives track metadata to generate factoid decks. We send no personally identifiable information about your venue's patrons.
• MusicBrainz / Cover Art Archive — public music metadata APIs.
• Stripe — payment processing (when checkout is enabled).
• Hosting provider — application hosting and database.

A current list of subprocessors is available on request from privacy@cueboard.io.

4. Patron audio in your venue

Cueboard listens to ambient audio in your venue to identify songs. We do not intentionally collect, transcribe, or store conversations. Audio is processed in real time, fingerprinted, and discarded. You are responsible for posting any signage or making any disclosures required by law in your jurisdiction (for example, two-party consent recording laws in some U.S. states or the GDPR in the EU/UK).

5. Data retention

• Account data: kept while your account is active and for up to 90 days after closure.
• Track recognition history: kept for the lifetime of your account so you can browse your venue's play history.
• Server logs: typically rotated within 30 days.
• Billing records: retained as required by tax and accounting law.

6. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your information (subject to legal retention obligations).
• Object to or restrict certain processing.
• Port your data to another provider.
• Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, email privacy@cueboard.io. We will respond within 30 days.

7. California residents (CCPA/CPRA)

We do not “sell” or “share” personal information as those terms are defined under the California Consumer Privacy Act. California residents may exercise their rights using the contact above.

8. International transfers

Cueboard is operated from the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. We rely on appropriate safeguards (such as Standard Contractual Clauses) where required.

9. Security

We use industry-standard measures to protect your information, including encryption in transit (HTTPS), restricted access to production systems, and routine dependency audits. No system is perfectly secure; report suspected vulnerabilities to security@cueboard.io.

10. Children

Cueboard is not directed at children under 13, and we do not knowingly collect personal information from them.

11. Changes to this policy

We will post material changes to this policy on this page and update the “Last updated” date above. Significant changes will also be announced via email to account owners.

12. Contact

Cueboard, Inc., 8 The Green, Suite A, Dover, DE 19901, USA. Privacy questions: privacy@cueboard.io.